Question 1

What is a night bus?

Accepted Answer

A night time bus is a bus that departs in the evening or at night and arrives at its destination the next morning. In Japan, night time buses are an essential means of domestic travel.

Question 2

What is the difference between "Women-only car" and "Women-only seat"? Can men ride?

Accepted Answer

- "Women-only car" Only female passengers can board the bus, regardless of age.
- For "Women-only seat", if the reservation is made for one person only, we will arrange the seat so that the adjacent seat is also seated by a female. However, the adjacent seat across the aisle or the seats in front or behind may be of the opposite sex.

Question 3

Is there a possibility that the adjacent seat will be of the opposite sex?

Accepted Answer

For "Women-only car" and "Women-only seat", if the reservation is made for one person only, we will arrange the seat so that the adjacent seat is also female. However, for other types of buses, the adjacent seat across the aisle or the seats in front or behind may be of the opposite sex.

Question 4

Are there child fares?

Accepted Answer

Yes, child fares (ages 6–11) are generally half the adult price. Infants under 6 are free if they sit on a guardian's lap, but a child's ticket must be purchased if a separate seat is required.

Question 5

What happens if I miss the bus?

Accepted Answer

If you miss the bus, your ticket will be invalid and non-refundable. Please arrive at the designated meeting point at least 15 minutes before the departure time.

Question 6

Is there a restroom on the bus?

Accepted Answer

It depends on the bus type. Some buses have restrooms, while others do not. For buses without restrooms, the driver will stop for a break at highway service areas every 2 to 3 hours.

Question 7

What is Premium Support?

Accepted Answer

Premium Support is an optional service that gives your inquiries and requests priority handling during our customer support hours (8:00 A.M. – 11:00 P.M. Japan Standard Time). Our support team will provide priority assistance to help resolve your inquiry. A portion of Premium Support revenue will be donated to charitable and community-focused causes.

Question 8

About luggage

Accepted Answer

- The standard for luggage that can be checked in is one piece per person, with a total of three dimensions (length, width, height) not exceeding 100 cm. The size regulations may vary depending on the bus company, but most bus companies allow the same size and number of items as a carry-on luggage. However, there are exceptions, so when inquiring about the availability of a trunk room, please also inquire about the size of luggage that can be checked in.
- Prohibited items: dangerous items (explosives, flammable items, knives), folding bicycles, musical instruments, pets, golf bags, sports equipment, long and thin items (e.g., bamboo swords). In addition to the above, fragile items cannot be checked in as they cannot be compensated for damage. Of course, suitcases that exceed the specified size cannot be checked in either.

Question 9

Are there any restrictions on carry-on luggage on the bus?

Accepted Answer

There are no special restrictions on carry-on luggage inside the bus, but please ensure it fits at your feet or on your lap so as not to disturb other passengers. Large luggage such as suitcases cannot be brought into the bus as it may affect the adjustment of the seat in front. For safety reasons, placing items in the aisle of the bus is prohibited.

Question 10

Can I make a reservation for the highway bus on the day of departure?

Accepted Answer

Yes, it is possible. However, please note that reservations may not be available depending on the reservation status on that day.

Question 11

Can I reserve a specific seat on the bus?

Accepted Answer

Seat numbers are assigned by the bus company on the day of boarding, so our system does not allow for specifying seat locations in advance.

Question 12

What date should I book for buses departing after midnight?

Accepted Answer

Please select the boarding date when booking a night bus. Example: [Departing at 23:00 on January 1] [Arriving early morning on January 2] The booking date should be January 1. [Departing at 01:00 on January 2] [Arriving early morning on January 2] The booking date should be January 2. The arrival date will also be displayed, so please check it as well.

Question 13

I completed my reservation, but I haven’t received a confirmation email. What should I do?

Accepted Answer

If you do not receive an email after making a reservation or payment, the following could be possible reasons:

- The process is not yet complete
- Email reception restrictions
- Incorrect email address registration
- The email is in your spam folder

If you do not know your reservation number or would like the email resent, please contact us at info@japan-bus-tickets.com.

Question 14

Where can I check my reservation information?

Accepted Answer

You can check it from "My Page".
After logging in with the reservation ID and email address you registered when making the reservation,you can check the list of reservation statuses on My Page.

Question 15

I would like to modify my reservation details. How can I do that?

Accepted Answer

As a rule, we do not accept modifications to reservation details. Please cancel your current reservation and make a new one. For example, changes such as gender cannot be modified as they are related to seat selection.

Question 16

I want to cancel my reservation. How can I do that?

Accepted Answer

You can cancel it on "My Page".
Please note that a cancellation fee will be charged per person for reducing the number of passengers or canceling the reservation.
Administrative fee and taxes will not be refundable.

Question 17

Is it possible for the bus to be cancelled due to bad weather (typhoons, heavy snow, etc.)?

Accepted Answer

If the bus company decides to cancel the service due to severe weather or road closures, a full refund will be provided. We will notify you by email once the cancellation is confirmed.

Question 18

Boarding instructions

Accepted Answer

On My Page, you will find summarized reservation details and boarding locations for the bus services. Please check these in advance and arrive with plenty of time to spare before the meeting time on the day of departure.

Question 19

I left something behind on the bus I took. What should I do?

Accepted Answer

Please provide detailed information about your bus reservation (e.g., Order ID) and the lost item (e.g., item name, color, shape, and the seat where you left it). Contact us through this form.

FAQ

Service

Luggage

Order & Booking

Change & Cancel

Boarding

Lost Item